About us
Applied Information Group is an award-winning, multi-disciplinary design consultancy. We help businesses and public agencies improve the experience and understanding of spaces for their customers and citizens.
We work internationally for world-renowned clients providing a unique set of skills specialising in planning and designing information systems for navigating and enjoying buildings, campuses, transit networks and cities.
About the role
Working at Applied means operating in a fast-paced environment where you will be the commercial bridge between our client’s strategic goals and our studio’s creative output. You will be responsible for the commercial success and support the high quality delivery of our most important accounts, ensuring they are delivered on time and on budget. This role will balance effective detailed and complex project management, with client relationship management, reporting of financial and commercial opportunities to the wider business.
Reporting directly to the Commercial Director, the role requires active contribution to fostering curiosity and a collaborative spirit, seeking opportunities to engage with and provide guidance to the broader account management team. This collaboration is aimed at optimising the successful delivery of scope with balancing the commercial success of the business.
Working in close strategic partnership with Creative Directors, Project Leads, Operations Manager and the Commercial Director, you will help us deliver amazing work, create satisfied and long-lasting clients and bring high-value profitability as we grow.
Role
- Own the project lifecycle: End-to-end delivery of client projects. Alongside the Project Lead and Creative Director, ensure your projects meet our standards for Quality, Efficiency and Budget.
- Govern project health: Ensure commercial visibility through proactive roadmap tracking, budget management, and clear internal/external communication
- Cultivate client partnerships: Alongside the Creative Director and Project Lead, act as an anchor for your clients, building trust that enables Applied to navigate project detours and anticipate future needs.
- Cultivate commercial growth: Translate client insights into tangible account expansion and profitable new scopes of work.
- Maintain financial control: Ensure the commercial pulse of your accounts remains healthy through diligent revenue forecasting and transparent budget reporting.
Requirements
- Project Management Experience in a Commercial Environment: 5-7 years of experience in an account-facing or delivery management role within a design, engineering, architectural, or creative consultancy.
- Operational Systems: You take pride in developing and maintaining project roadmaps (Gantt charts), defining milestones with cross-functional team members, tracking progress, issuing precise meeting minutes, and managing risk logs. You view these tasks as the bedrock of client trust
- Commercial Acumen: Proven ability to manage account budgets, forecast revenue, and identify opportunities for scope growth. You have experience owning the financial details of an account and reporting on it to leadership.
- Strategic Client Partnership: A track record of managing client expectations, anticipating their needs, and navigating project risks and detours with confidence.
- Communication: Proven ability to maintain clear communication between clients, team members, and business support teams. You know how to distill complex information into clear, understandable and actionable formats
- Collaborative, Creative Drive: A proactive, problem-solving mindset. You take ownership and have experience working with colleagues and clients to identify creative solutions to problems when they arise.
- Tools: You are proficient in Google’s G-Suite, Excel, project management software (Click-up or equivalent,) CRMs, and video conferencing.
Desirable skills
- Wayfinding experience: Experience in wayfinding, spatial design, active travel or related fields
- Industry expertise: Passionate about innovation in project management, and a proactive attitude sharing these insights to elevate the team’s collective expertise.
- Social and environmental: Actively uphold our commitments to integrating social and environmental improvements into our daily project operations.
- Professional representation: Serve as a credible ambassador for the company, consistently representing our studio’s values and expertise with professionalism in all client and public-facing scenarios.
- Global experience: Experience working with a globally dispersed team. Experience delivering projects for clients in the Gulf is particularly desirable
Responsibilities
- Manage multiple accounts, including our largest, potentially with multiple streams of work, bringing your experience to juggle priorities across those projects
- Harness and apply your professional design experience to inform project strategy, client guidance, and internal team direction.
- Act as the primary project point of contact, and work with the project lead to provide clear, strategic direction to the internal team and ensuring project deliverables align with the original creative and strategic vision.
- Own, develop and grow strong client relationships, leveraging your ability to communicate directly and confidently with clients about design, technical processes, and strategic methodologies.
- Organise and maintain project dashboards
- Lead internal check-ins with the project lead to review resource needs and forecast billings
- Lead scope and proposal writing for your accounts, including the development and documentation of project methodologies and work plans.
- Work with the Business Development lead in the development of high-quality, competitive proposals and presentations for new commercial opportunities
- Alongside the Project Lead, manage the project roadmap planning
- Formulate comprehensive design and project briefs to the internal team, translating client feedback and creative insights into clear, actionable direction that ensures clarity, quality, and alignment with commercial objectives.
- Reporting to the Commercial Director, forecast revenue and identify any additional commercial opportunities as needed
- Working with the project team, lead the creation of account plans / account dashboard as applicable to the client account
- Ensure, with the project lead, any subcontractor requirements are coordinated and costed within the project budget
- Inform milestones/deadlines for resourcing needs
- Develop and deliver performance reports to the Commercial team
- Ensure invoices are accurately submitted
- Work with Finance team on any payment issues with your accounts
